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North America 2004
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Journal for 30-May-2004 : Victoria, Canada

Found the town's main Toshiba dealership open on Sunday and willing to re0-image our dud system.

We cycled into town along “the galloping goose trail”, a paved bike trail built along the formation of an old railway. Not quite as paved as we were lead to believe. We managed to get lost as we turned off the trail at the point it turned into a rough gravel track. This was just a temporary detour around a construction site, but we lost the trail none the less.

Light spotty rain falling as we waited for the Toshiba workshop to open. Got kicked out of the only only cover available so the sandwich shop guy could put out his tables.

Toshiba people hard to deal with. Took a long time to get unit booked in to do what should be a 20 min job (that's what it took in NZ).

Cycled into town and purchased a new pair of pants, two sizes too small as it turned out. I've lost that much weight in the past year I've no idea what size I should be anymore.

Came back three hours later, and found the job half done. And worse, done incorrectly. Rather than use the automated Toshiba utilities to zap the system back to life, they were doing it manually. I complained, but got told off for being so demanding. 'We don't have those Toshiba utilities here', which is ridiculous for an authorised Toshiba dealership. He then went on to tell me it was all because this system came from Australia and wasn't Canadian. So an hour later their techi had taken 3 hours to do a 20 minute job, and the system would boot, with most of the special drivers missing. Computer shop very fortunate to still have all it's windows intact.

The thing that pissed me off so much was that using the manual method, they did not need to wipe out all our data. (I'd given permission for them to do this so they could use the automated method). But they wiped out all the data anyway.


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